Kan - please check out this post:
http://www.audiotalkback.com/ubb/Forum1/HTML/002911.html Disregard some of the "background" fluff conversation as it's my form of venting frustrastion.
A lot of us here on the forum are closet (or blatant) comedians and smart ass's so bear that in mind. Gotta be that way sometimes!

Or - all the time in some folks cases

Start at the "blue screen" portion of the initial posting. Again......
http://www.audiotalkback.com/ubb/Forum1/HTML/002911.html To summarize - keep on doing what the instructions say, have patience and keep at it. Don't add any variables to the "mix" as it makes it extremely hard to troubleshoot changing situations.
Hope this helps - I've gone what you're going through.
Best Regards,
/Ricache